Caregiving across Rwanda
Trusted care, connected simply.
Find and coordinate trusted professional caregiving for yourself or someone you love.
Prefer to talk? Call +250 788 000 000 or message a coordinator.
- Verified
- caregivers only
- A coordinator
- for every family
- updates each shift
Care request CR-2026-00148
In progressElderly care in Kimironko
Weekdays, 07:00 – 19:00
- Request receivedMon, 09:12
- Home assessmentMon, 16:40
- Caregiver matchedWaiting for your approval
- Care startsThu, 07:00
Aline U.
Verified7 years · Elderly and dementia care
CARELIA
Aline U. checked in for Speciose at 07:04. Have a good day.
07:04
How CARELIA works
From the first call to the last shift, you are not doing this alone.
- 01
Tell us what care is needed
Use the short request form, call us, or send a WhatsApp message. It takes about five minutes and there is no charge to ask.
- 02
Speak with a coordinator
A care coordinator confirms the details, assesses the care needs and flags anything that requires a clinical professional.
- 03
Choose a verified caregiver
We shortlist caregivers by skills, location, language and availability. You approve the person you are comfortable with.
- 04
Care begins, you stay informed
Caregivers check in and out of every shift and write daily notes. You receive updates on WhatsApp and in your account.
Care services
Support that fits the situation.
At home, in hospital or during recovery. Rates start from RWF 1,200 per hour and are confirmed in writing before care begins.
Home Care
Day-to-day support at home from a trained, verified caregiver.
Hospital Care
A dependable companion at the bedside during a hospital stay.
Elderly Care
Patient, respectful support for older adults.
Recovery Care
Help at home after surgery, illness or a hospital discharge.
Respite Care
Planned breaks for family caregivers.
Companionship & Daily Assistance
Company, conversation and help with everyday tasks.
Disability Support
Caregivers experienced in supporting people with disabilities.
Personal Care Assistance
Discreet help with bathing, dressing and hygiene.
Coordinated care
A care team, not a directory.
Directories leave families to vet, schedule and follow up on their own. With CARELIA, a trained coordinator stays responsible for your care, and technology handles the matching, scheduling and updates in the background.
Caregiving, not clinical care
CARELIA caregivers provide non-medical care: personal care, mobility, meals, supervision and companionship. When someone needs injections, wound care or other treatment, we help you connect with a licensed provider.
Included with every booking
- A care needs assessment before matching
- Caregiver shortlists you can review and approve
- Scheduling and a replacement if plans change
- Check-in and check-out on every shift
- Daily care notes shared with the family
- Incident reporting and coordinator follow-up
- Clear invoices and mobile money payments
- One coordinator who knows your family
Trust and safety
How we verify every caregiver.
Families invite caregivers into their homes and hospital rooms. That trust is earned before a caregiver is ever proposed to you.
Verification record
Every caregiver, every time
- 1
National ID
Identity confirmed against the caregiver’s national ID.
- 2
Training and qualifications
Certificates checked with the issuing institution where possible.
- 3
References
Two previous employers or supervisors contacted by phone.
- 4
Interview
An in-person interview with a care coordinator, including scenarios.
- 5
Criminal record certificate
Requested before a caregiver can be matched with families.
- 6
Ongoing checks
Document expiry tracked, with reviews after family feedback.
WhatsApp-first
Care updates on the app you already use.
Request care, confirm your caregiver, know when they arrive and receive invoices, all on WhatsApp. Reply at any time to reach your coordinator.
CARELIA
Business account
For professional caregivers
Build your caregiving work with a team behind you.
Get matched with families near you, see your schedule in one place, and receive payouts to mobile money for every completed shift.
Assignments close to home
Matched by district and the days you choose to work.
Clear shifts
Check in and out from your phone; no paper timesheets.
Paid for every shift
Earnings recorded automatically and paid to mobile money.
Support when you need it
A coordinator to call if anything goes wrong on a shift.
Questions
What families ask us most.
How quickly can care start?
For most requests in Kigali, a coordinator contacts you the same day and proposes caregivers within 24 to 48 hours. Hospital and urgent requests are prioritised. Care outside Kigali depends on caregiver availability in your district.
Can I choose the caregiver?
Yes. We shortlist caregivers who fit the care needs, location, language and schedule, and share their experience and reviews with you. You approve the caregiver you are comfortable with before anything is confirmed.
What if the caregiver is not the right fit?
Tell your coordinator or request a replacement from your account. We arrange another caregiver, and the current caregiver continues until the replacement is confirmed so there is no gap in care.
Do you serve areas outside Kigali?
Yes, in districts where we have verified caregivers, including Musanze and Huye. Tell us where care is needed and your coordinator will confirm availability. A small travel adjustment can apply outside Kigali.
Ready to arrange care?
Tell us what is needed and a coordinator will be in touch, usually the same day.