For families
Arranging care for someone you love should not be a second job.
CARELIA takes care of finding, checking and coordinating caregivers, so your time goes to your family, not to logistics.
What you can expect
Our commitments to every family.
You choose the caregiver
We share a shortlist with experience, languages and reviews. Nothing is confirmed until you approve.
Someone is always accountable
Your coordinator knows your family’s situation and is reachable by phone or WhatsApp.
You know when care happens
Arrival and departure messages for every shift, with care notes you can read at any time.
Problems are handled quickly
Missed check-ins alert your coordinator. Incidents are recorded and followed up.
Prices are clear
An estimate before you book, a written quote, and itemised invoices after care.
Change is easy
If a caregiver is not the right fit, ask for a replacement. Care continues until the new caregiver starts.
Your family account
Everything about your care, in one place.
Create an account when you request care, or later from the link we send on WhatsApp.
- Follow each request from assessment to confirmed care
- Review and approve proposed caregivers
- See the schedule and who is coming
- Read care notes written after each shift
- Pay invoices with mobile money or card
- Request a replacement or contact your coordinator
- Rate the care you received
Questions
Common questions from families.
How quickly can care start?
For most requests in Kigali, a coordinator contacts you the same day and proposes caregivers within 24 to 48 hours. Hospital and urgent requests are prioritised. Care outside Kigali depends on caregiver availability in your district.
Can I choose the caregiver?
Yes. We shortlist caregivers who fit the care needs, location, language and schedule, and share their experience and reviews with you. You approve the caregiver you are comfortable with before anything is confirmed.
What if the caregiver is not the right fit?
Tell your coordinator or request a replacement from your account. We arrange another caregiver, and the current caregiver continues until the replacement is confirmed so there is no gap in care.
Do you serve areas outside Kigali?
Yes, in districts where we have verified caregivers, including Musanze and Huye. Tell us where care is needed and your coordinator will confirm availability. A small travel adjustment can apply outside Kigali.
How will I know care is happening as planned?
Caregivers check in and out of every shift. You receive a WhatsApp message when they arrive and when the shift ends, and you can read daily care notes in your account. If a caregiver has not checked in, your coordinator is alerted straight away.
How much does care cost?
Rates depend on the type of care and the schedule, starting from RWF 1,200 per hour for companionship. Night, weekend and public holiday shifts carry a surcharge, and long-term care receives a discount. You see an estimate while requesting care and a written quote before care starts.
How do I pay?
You can pay with MTN MoMo, Airtel Money or card, or by bank transfer. A deposit covering the first week confirms your booking. After that you receive clear invoices for completed shifts on WhatsApp and in your account.
Ready to arrange care?
Tell us what is needed and a coordinator will be in touch, usually the same day.